Welcome to our system status page. This page is updated with any planned maintenance or current system issues.

H1 Servers

  • AOL - Sending Issues

    Fri, 09 Jun 2017 15:58:08 +0100

    We are seeing that a number of rejections to AOL, this looks to be caused by a limit on their servers restricting the amount of emails that can be received from our shared mail servers. We are currently investigating, our apologies for any inconvenience caused here in the meantime.

  • E-Mail Delivery to BT and Yahoo

    Fri, 09 Jun 2017 15:57:32 +0100

    We are seeing some failures as well as delays with Mail Delivery to BT and Yahoo addresses from messages sent from our network.

    We are still seeing some rejections and delayed messages to these mail providers and are continuing to work to resolve these problems. We apologise for the ongoing nature of this issue and for the inconvenience caused.

  • Microsoft Email Problems

    Fri, 09 Jun 2017 15:56:48 +0100

    We are currently seeing a large amount of emails being deferred when sending to Hotmail/Outlook and other Microsoft addresses. This includes and domains that have emails hosted with Outlook services.

    This is still ongoing, we are continuously monitoring this and will keep this page up to date with the latest information.

  • Connectivity issues with premium hosting - abnormal server performance

    Wed, 22 Nov 2017 17:13:28 +0000

    We are currently having adverse performance on or Premium hosting platform, and are investigating the causes.
    We are in communication with our networking teams, and hope to have it back to normal operation soon, and apologise for any inconvenience caused.

    Update: This issue was resolved at around 18:00 and the packages affected are all showing as being back online. We've been monitoring this and are not seeing any further affects.

    If your package/ sites are still currently not loading or are seeing abnormal performance, then please contact support for any further assistance with them.

    20:15 - This has now been resolved.

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