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Welcome to our system status page. This page is updated with any planned maintenance or current system issues.

H1 Servers

  • Delays in Ticket Response Times

    Thu, 06 May 2021 13:37:30 +0100

    Due to unprecedented number of contacts, you may experience delays in our responses to your support requests. Our teams are working hard to ensure we respond to every request.
    We apologise for any inconvenience caused during this time.

  • Mail Server SSL Warnings for Users

    Thu, 29 Apr 2021 17:13:11 +0100

    Users are likely to encounter an SSL Certificate Trust Warning when connecting to our mail servers using an aliased name such as `mail.youdomain.com`. This may be preventing you from connecting our mail servers to send/receive emails.

    To get around this, you should connect to your mail server using its actual hostname, which will be something like `mail123.extendcp.co.uk`. This can be found in your control panel.

    Alternatively, you can add an exception to the SSL Certificate via Keychain.

  • Shared webhosting maintenance

    Wed, 19 May 2021 20:00:00 +0100

    We will be performing some maintenance to apply updates on the shared webhosting platform. During this time websites on the platform will be down for a maximum of around 30 minutes while the maintenance is carried out.

  • Managed VPS reboots

    Mon, 24 May 2021 20:00:00 +0100

    In order to apply security updates we will be rebooting all managed vps starting at 20:00 on the 24/05/21.

    Managed vps will be briefly unavailable during this 2 hour maintenance and we apologise for any inconvenience caused.

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