Welcome to our system status page. This page is updated with any planned maintenance or current system issues.

H1 Servers

• E-Mail Delivery to BT and Yahoo

  Fri, 05 Jan 2018 20:44:55 +0000

  Update - We are still seeing some rejections and delayed messages to these mail providers and are continuing to work to resolve these problems. We apologise for the ongoing nature of this issue and for the inconvenience caused.
  
  Apr 13, 14:20 BST
  Identified - We are seeing that a number of rejections to BT and Yahoo are being caused by badly formed SPF records. If you are having issues sending to addresses with BT and Yahoo from our systems we recommend using the following SPF:-
  
  v=spf1 exists:%{i}.mta.spf.extendcp.co.uk exists:%{i}.web.spf.extendcp.co.uk -all
  
  If you need any assistance in updating this our support team will be happy to help.
  
  Feb 10, 17:52 GMT
  Investigating - We are seeing some failures as well as delays with Mail Delivery to BT and Yahoo addresses from messages sent from our network.
  
  Our System Administrators are currently working on this and we will provide further updates here as we have them.
  
  We apologise for the inconvenience caused as a result of this
  
  Update Jan 7, 16:42 GMT - The only communication we've had from the other parties is that the previous advice holds true and that good mail sent from our clean mail IP addresses from domain's with a correctly formatted spf record should result in the mail being received correctly by mailboxes they provide. Communication is slow but ongoing and we're pushing as hard as we can for a definite resolution of this issue.
  

• AOL - Sending Issues

  Fri, 09 Jun 2017 15:58:08 +0100

  We are seeing that a number of rejections to AOL, this looks to be caused by a limit on their servers restricting the amount of emails that can be received from our shared mail servers. We are currently investigating, our apologies for any inconvenience caused here in the meantime.

• Microsoft Email Problems

  Fri, 09 Jun 2017 15:56:48 +0100

  We are currently seeing a large amount of emails being deferred when sending to Hotmail/Outlook and other Microsoft addresses. This includes and domains that have emails hosted with Outlook services.
  
  This is still ongoing, we are continuously monitoring this and will keep this page up to date with the latest information.