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20 Jan 2021

Introducing ‘Watch The Bot’

Nope, that’s not a typo!

We are big fans of automation at Watch the Dot, and use it to manage many of our business functions including setting up and renewing web hosting, managing domain names, monitoring website security and now building leads, managing support requests, growing our mailing list and building sales.

Removing routine tasks from your daily workflow enables you to concentrate on delivering your services and grow your business. 

Introducing Watch the Bot!

Watch the Bot is our new “AI” chatbot service that is seeing incredible results in all of the areas above. And with 48% of consumers saying they would rather connect with a company via live chat than any other mean of contact, can you afford to ignore this?

But don;t just take our word for it: Mark Zuckerberg believes Chatbots will be the secret to Facebook’s success over the next TEN YEARS, and billion dollar companies like Amtrak are already using Chatbots to get ROIs of 800% or more.

What do Chatbots Do?

Say you want to help a customer find a product on your website. The Chatbot will pop up with a welcome message and offer tailored multiple choice answers for your visitor. Or maybe you want to increase sales – the Chatbot can pop up as your website visitor goes to leave the site, offerring a discount at the checkout if they sign up to the mailing list.

The possibilities are endless and totally customisable to your preferences and requirements. You can see some examples on our Watch the Bot mini-site

Our Chatbots work with all websites and can be implemented with just a single line of code.

 

How Can I Afford This?

Our Chatbots are cheaper than you might think! You will need an initial investment of between £150 – £650 depending on the complexity of your Bot to get you moving with monthly running costs from just £25.

 

Get the Offer!

Until 28th February 2021, to prove the service to you, we’re offering our bots with no monthly fees for 1 year! This unbeatable offer is limited to 5 bots only.

 

Want to know more? Just have a chat to the virtual me over there –> and the real me will be in touch shortly!

 

 

 

05 Mar 2020
26 Sep 2019
23 Mar 2018

Hiring in Plymouth! Junior Web Developer

Junior Web Developer

Type: Full Time (will consider Part Time / Job Share)
Hours: 9am – 5:30pm
Based: Plymouth

Job Description

Our small but incredibly busy web development and hosting business is looking for someone to join our new Plymouth team in a junior capacity to assist with all our day to day technical activities. This varied role will rely heavily on your existing technical skills as well as your ability to learn quickly. You’ll need to bring value to the business from week one and be ambitious like us. We will want to grow your skills quickly and you’ll need to be flexible and quick of mind. You’ll sometimes talk to clients on the phone and occasionally attend meetings, so you’ll need to scrub up OK and be comfortable talking to people.

Tasks include:
  • Assisting with support requests relating to our web hosting and domain services
  • Taking on small web development projects for clients
  • Troubleshooting client problems
  • Assisting with our internal technical projects
  • Technical administration of client accounts
Your current skillset

In order to be able to fit into the team and do this job effectively, you will already need a few essential skills~:

  • A proven interest in working with internet technologies – a college project or personal website for example
  • Ability to use Office applications without effort – you’ll have used Word and Excel or equivalent many times
  • Excellent written and verbal communication skills
  • Excellent numeracy
  • Track record of commitment to working
  • Staying power

There’s a few other things that would make you perfect for the job. If you have any of these skills on top of the above, you’re definitely the sort of person we’re looking for. You’ll be trained in these anyway, but having them will give you a head start:

  • IT Qualifications at A Level or above
  • WordPress experience
  • Understand of HTML
  • Understand of CSS
  • Understand of PHP
  • Understand of SQL
  • Familiarity with Linux, Apache, FTP and other web server tools

If you’d like to apply for this role, please fill in the form below and attach your CV. We’ll get back to you and arrange an interview if we think you’ll fit the team






    Upload your CV

    26 Feb 2018

    Configure WordPress to use your SSL Certificate

    It is recommended that every website uses an SSL certificate. An SSL certificate encrypts data transmitted between the users computer and the website that has the certificate installed. Google will penalise you in search results for not having an SSL certificate, and popular browsers are now presenting users with increasingly stark security warnings when visiting a website that doesn’t use SSL.

    Do I already have an SSL certificate?

    Have a look in your browser address bar. If the web address begins with https:// rather than http://, you already have a certificare installed. You may additionally see a message from the browser showing the site is secure:

     

     

    How do I get an SSL Certificate?

    Speak to your webhost who will provide and install the SSL certificate for you. The price will vary, depending on the host and the certificate but for an average site expect to pay between £0 – £100 per annum.

    Configure WordPress to use your SSL certificate

    Once your webhost has confirmed that the SSL certificate has been instaled, you will need to configure your WordPress website to do this:

    1. Update the Site URL and Home URL

    Navigate to General > Settings and change your website web address from http:// to https://

    This will automatically configure WordPress to use the SSL certificate.

    2. Update internal site references

    If you use images on pages or posts (rather than featured images), you will need to update the links within the image tags to use https:// too. Doing this manually can be a laborious process so we recommend the Better Search Replace WordPress plugin for this.

    • Backup your database! If you make a mistake, you WILL break your website and recovery may be difficult without a backup.
    • Install better Sarch Replace from the WordPress Repository
    • Navigate to Tootles > Better Seach Replace
    • Search for your existing web address and replace with the new https:// version. We recommend you search in the tables wp_options, wp_posts and wp_postmeta.
    • Turn off the ‘Dry Run’ option
    • Run Search / Replace

    In most cases, your website will now show the secure padlock next to your web address. If it is still missing, you may need to search in additional tables. Contact us if you need help with this, and we will configure your webite to use SSL for a small fee.

    20 Dec 2017

    Christmas Opening 2017

    Another year over and it’s been a busy one here. As well as developing over 30 new websites, we’ve provided daily WordPress maintenance and support for many more. We’ve launched our Corporate WordPress training courses with WPTrain, moved into our new Cambridge office and opened our second base in the West Country to serve our Devon based clients.

    We’re taking a well needed break over the Christmas period this year.

    We’re closing the doors on Thursday 21st December at 2pm and will be reopening on Wednesday 3rd January at 9:30am.

    If you have a WordPress maintenance contract, don’t worry, maintenance will continue as normal. We will also be providing support to clients with a WordPress support contract or hosting account. Don’t forget you can also manage your own web hosting, email accounts, invoices and more by logging into your Watch the Dot account here. You can also check the server status of our standard shared hosting at any time on our Hosting Status page.

    We would like to wish you all a peaceful Christmas break and a happy and fruitful 2018!

    Christian

    01 Nov 2017

    51 Amazing Facts You Probably Don’t Know About WordPress

    Throughout the years, WordPress has evolved from a simple blogging platform into a versatile content management system. Today, this open source software tool enables you to create anything between a simple blog and a fully functional website.

    The popularity of WordPress has been constantly increasing, as it’s flexible, easy to use, and has many powerful features. Many leading companies, including Forbes, eBay, and The New York Times, have chosen WordPress to power their websites, making it the most used CMS worldwide.

    Take a look at this Website Builder infographic to learn some amazing facts that you probably didn’t know about WordPress.

     

    02 Aug 2017

    Change the URL of your WordPress Website

    Sometimes you may need to change the URL of your WordPress website. If you attended one of our WordPress training courses for example and used a temporary URL.

    This process is quite straightforward but you can break your site so proceed with caution and Backup your WordPress website first!

    Your domain needs to be up and running and pointing to your existing website.

    Step 1 – Backup your database!

    There’s a separate guide on how to do this here

    Step 2 – Install Better Search Replace Plugin

    You can do this from your Plugins menu. The plugin is also available in the WordPress repository here.

    Step 3 – Tell WordPress about the new URL

    You can do this under Settings > General. You will need to set the Home URL and the Site URL which will usually be the same thing.

    This will automatically update any internal links within menus, locations of featured images etc, but you will still need to replace the url where it is used within inline images or other content areas

    Step 4 – Search and Replace your database

    This bit is destructive – proceed with caution!

    • Open the Search and Replace plugin page from the Tools menu
    • Search for your old URL and replace with your new URL
    • Select the tables to search. Start with wp_options, wp_posts and wp_postmeta
    • You may wish to test with a dry run initially, if so leave the Dry run box ticked

    If you need assistance changing the URL of your WordPress website, you can submit a WordPress support request here

    01 Aug 2017

    Transfer your .uk Domain Away from Namesco

    We sell domain names but they aren’t a part of our core business and we don’t make any meaningful money from them, we provide them as a courtesy to our clients as many of them prefer to have their web services all managed by someone they trust. We are essentially domain provider agnostic. Occasionally people will ask us to transfer their existing domains to us and often they need a bit of help doing this which is fine.

    We’re doing that today for a client who is using names.co.uk. Not only are they nearly twice as expensive as pretty much everybody else (£13.99 for a .uk. compared to our £8.99, and we don’t claim to be the cheapest), they also charge £10 + VAT if you wish to change your IPS tag. Changing the IPS tag is the first step in transferring your.uk domain to another registrar, and everybody else* [*that we know of] provides that service free of charge. This should be a simple automated process you can manage yourself. In the case of Namesco, although you still have to do the same work – finding out the tag, entering it into a box and clicking go – they then apparently have to manually change the tag themselves and you then have to pay them £12 for the service. Plus they claim it can take 2 days (it’s usually virtually instant). Namesco are one of the biggest domain registrars in the UK and frankly there’s no excuse for these rip-off charges or substandard service.

    If you plan on having your domain name for more than a year you’ll get your money back by transferring away from Namesco to a cheaper provider on the domain cost alone but you’ll have to take the initial hit. (Of course we recommend not going with them in the first place. Choose anyone else!)

    If you do decide to transfer away, here’s how you change your IPS tag that you new registrar will provide.

    Step 1 – Log into Names.co.uk

    • Once there, navigate to https://admin.names.co.uk/domains.php?ref=domains_header
    • Select your domain that you wish to transfer our

    Step 2 – Select Domain Transfers

    Step 3 – Select “Click here to change the Nominet tag

    See where it says “You can also transfer your domains to us”? You don’t want to do that.

    Step 4 – Enter your new Tag

    Your new registrar will provide you with a Tag. You can’t transfer your domain without changing this.
    Namesco also insist you justify yourself. They will not let you complete the form until you’ve told them why you are going.

    Step 5 – Grit your teeth and checkout

    Yes, that £10 + VAT is really annoying. But grit your teeth and Proceed to Checkout.

    Once you have had a confirmation that your tag has changed, you can now start the transfer to another registrar. If you need assistance moving your domain names, feel free to contact our support team who will be happy to help.

    01 Aug 2017

    Upgrade your Free Trial Web Hosting Account

    If you have attended one of our WordPress training courses, you will have been given a free hosting account to use for the duration of the course. If you want to preserve your work after the course you will need to either move your website or upgrade your hosting account to one of our paid plans. This guide shows you how to upgrade

    Step 1 – Login to your Watch the Dot Control Panel

    For instruction on how to do that, see this guide

    Step 2 – Navigate to your services

    There are a number of places where youc an do this

    Step 3 – Navigate to the service you wish to upgrade

    You will need to click on the Service name rather than the website URL.

    Step 3 – Select Upgrade

    There are a number of places where you can do this

    Step 4 – Choose your product

    You will have a number of product choices

    Step 5 – Checkout with Paypal

    Check the details, and Click to Continue. You will be directed to the paypal screen to make payment. paypal will accept cards even if you don’t have a paypal account but if you wish to pay by an alternative method, please contact our support team who will assist.

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