Help centre · Start here
For people who will keep a website up to date: logging in, editing safely, managing your team, and getting help.
You’ve been given the keys to your organisation’s website. These guides cover what you need, in four stages: getting set up, editing content, managing your team, and getting help when something isn’t right.
New to websites altogether? Start with WordPress basics first.
To Login to your WordPress website, follow these steps: In a browser window, navigate to the login screen at http://[your-domain]/wp-admin Replace [yo
Getting set up: your own login, never a shared one.
Getting access to your WordPress dashboard is a simple task using our step by step guide Enter Login URL in Browser address bar The WordPress administ
Where everything is once you are in.
If you can login to you WordPress dashboard, you can easily change your own password from the ‘Edit My Profile’ screen.
Set a strong password of your own straight away.
A question we are often asked is “What is the difference between WordPress Pages and WordPress Posts?” Posts belong to a date in time Typically po
Editing: which kind of content you are working with.
Login to the WordPress Dashboard How to: How to Login to your WordPress Website Access Page or Post Lists Pages and Posts are accessed from the Main W
Making changes and publishing them.
In WordPress 5.0, the default editor changed from the Classic WordPress Editor to the Gutenberg Block Editor.
If the editor looks different from what you are used to.
There are a number of simple ways to add links to your WordPress pages or posts.
Linking pages together, and to other sites.
When providing images or videos for your website please consider the following guidelines Image License Most importantly, you must hold a license for
Sizing and naming images so pages stay fast.
When you create a new page, post, prodict or other content type within WordPress, a new web address (often known as a permalink) is created automatica
Read this before changing a page's address, so links and rankings aren't lost.
The easiest way to disable a Page, Post or other content on your WordPress website is to set the status to Draft.
Taking something down without deleting it.
Login to your WordPress Dashboard How to: How to Login to your WordPress Website Navigate to Appearance > Menus If you are unable to locate this menu
Adding a new page to the navigation.
Adding a new user in WordPress is very simple. You will need to be able to login to your WordPress dashboard and you will need to have create_user permissions.
Managing your team: giving a colleague their own login.
Login to your WordPress Dashboard How to: How to Login to your WordPress Website Navigate to the user you wish to update Navigate to your site users u
Give each person only the access they need.
You can usually safely delete a user but you should proceed with cautions and watch the prompts.
When someone leaves, without losing what they wrote.
Sometimes we will ask you to send us your login credentials via onetimesecret.com.
Never email a password: share it this way instead.
To speed up web browsing, your browser will download and keep copies of your webpage locally on your device.
Getting help: the most common "it hasn't worked", and the fix.
When submitting a support request, we will usually need to have the URL of the webpage you need help with.
Send us the exact address of the page you need help with.
Where to find the client portal and log in: for raising requests, paying invoices and managing your hosting and domains.
Where to raise requests and see their progress.
Rather learn it live? We run this as a training session for you or your team, on your own website.