Help centre · Start here
For new clients: how to reach us, how billing works, and how to give us the access we need.
Welcome. These guides cover the practical side of working together: how to raise a request, how billing works, and how to give us access to the services your website depends on. You won’t need every access guide, only the ones for the services you use.
For how we schedule work, handle urgent requests and keep your site safe, see How we work.
Where to find the client portal and log in: for raising requests, paying invoices and managing your hosting and domains.
Day to day: your one login for requests, invoices, hosting and domains.
How to ask us for help: raising a request in the client portal, what to include so we can act on it straight away, and how urgent requests work.
How to ask us for help, and what to include so we can act straight away.
When submitting a support request, we will usually need to have the URL of the webpage you need help with.
Send us the exact address of the page you need help with.
Sometimes we will ask you to send us your login credentials via onetimesecret.com.
Never email a password: share it with us this way.
A support task that has not received a reply to a query within two working days is considered a stalled task.
Why we ask you to reply to our questions promptly.
Your invoice includes payment methods. You can login to our portal to pay via Paypal or credit / debit card.
Billing: paying an invoice.
We know how important web services are to your business.
Save a card so renewals are paid automatically.
We operate two separate hosting platforms: eXtend is a popular and simple platform used primarily on our basic and legacy hosting packages.
Hosting: which kind of hosting your site is on.
When creating a webhosting account with Watch the Dot, you will receive an email with your individual hosting account’s login credentials.
Getting into your hosting, if you ever need to.
There are times when it may be useful to grant a third party access to your Google Analytics account to view your stats or to help your create reports.
Giving us access (only the ones you use): Google Analytics.
Login to Google Search Console Login at https://search.google.com/search-console/ Select Settings in Left Hand Menu Select Users and permissions Selec
Google Search Console.
Login to Google My Business (GMB) Login at business.google.com Select the Business Name to Access the Dashboard Select Users menu item Click "Add user
Your Google Business Profile.
Sometimes we may ask you to make some updates to your domain name DNS.
If your domain is registered with GoDaddy.
Stripe is a simple credit card payment gateway that easily integrates into WordPress WooCommerce websites.
If you take payments with Stripe.
Login to business.facebook.com Facebook Business Manager Select your Business Account and Add People Select your business account in the top left of t
Facebook and Instagram, through Meta Business.
Login to Siteground Navigate to Websites > Collobratorations Locate "Trying to add a collaborator to your Site?
If your website is hosted with SiteGround.
If your website is hosted in Cloudways, we may ask you to delegate access so that we are able to access the files and database of your website.
If your website is hosted with Cloudways.
Rather learn it live? We run this as a training session for you or your team, on your own website.