Help centre · Start here
For people running an online shop day to day: orders, refunds, products, stock and promotions.
Everything you need to run the shop day to day, in the order you’ll usually need it: finding and sending orders, handling refunds, keeping products and stock up to date, and running promotions.
New to editing the website itself? Start with Editor onboarding.
To Login to your WordPress website, follow these steps: In a browser window, navigate to the login screen at http://[your-domain]/wp-admin Replace [yo
Getting in: your own login, never a shared one.
Getting access to your WordPress dashboard is a simple task using our step by step guide Enter Login URL in Browser address bar The WordPress administ
Where the shop sits in the dashboard (WooCommerce and Products).
If you have a lot of pages, posts or products on your WordPress website, you may wish to view more the default 20 items at a time in the Dashboard index.
See more orders and products on one screen.
Find an order by number, name or email, filter orders by status or date, and see a customer's order history.
Orders: finding an order when a customer gets in touch.
What each order status means, and how to move an order from paid to completed, with notes for your team and the customer.
What each order status means, and sending an order out.
Send a customer their order details again, or resend the new-order notification to your team.
When a customer says they never got their confirmation.
Refund all or part of an order, put the items back into stock, and know whether the money is returned automatically.
Full and part refunds, and putting items back into stock.
Add a new product to your shop: name, description, price, stock, images and categories, then publish it.
Products: adding a new product.
When providing images or videos for your website please consider the following guidelines Image License Most importantly, you must hold a license for
Preparing product photos so the shop stays fast.
When uploading an image or other media to the WordPress Media Library, you may receive an error: File exceeds the maximum upload size for this site.
If a photo is too big to upload.
Change a product's price, put it on sale or update its stock level quickly, without opening each product in full.
Changing prices, sales and stock levels quickly.
Ordering WooCoomerce products within the product catalogue (Shop, Category and tag pages) is quite straightforward.
Choosing the order products appear in.
Featured Products are a useful tool in WooCommerce for giving certain products additional visibility on your site.
Highlighting products on the home page.
Creating a discount or promotional coupon in WooCommerce is very simnple and built into the core system.
Promotions: discount codes and vouchers.
If you are going away on holiday or need to display a message on your website that will appear on all pages, WooCommerce has built in a sitewide “St
Closing the shop for a holiday, or showing a notice.
WooCommerce 9.1 introduced a Site Visibility feature which allows you to take your website offline and hide it behind a Coming Soon style page.
If the shop shows "Pardon our dust" instead of your products.
To speed up web browsing, your browser will download and keep copies of your webpage locally on your device.
If a change you made isn't showing yet.
When submitting a support request, we will usually need to have the URL of the webpage you need help with.
Send us the exact address of the page or order you need help with.
Rather learn it live? We run this as a training session for you or your team, on your own website.